Collective Agreement Chatbot

The challenge

• A great deal of time was lost looking things up in documents.
• Clients often ask the same question, but the answer differs per client depending on the applicable collective agreement or the specific contract.
• That meant searching the right documents again every time in order to give a correct, client-specific answer.

The solution

• A local chatbot built on the internal collective-agreement documents and integrated into the existing working environment.
• The chatbot searches the relevant documents and gives the correct, client-specific answer to collective-agreement and contract questions straight away.
• The chance of a wrong or non-client-specific answer is smaller, because it always falls back on the current documentation.

What it delivered